What is the return policy?
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Most items can be returned or exchanged within 45 days if brand new, unused, undamaged, and with original tags/packaging. Exchanges are free; returns to the original payment method incur a $10 handling fee (store credit is also available). Personalized and Archive Event items are final sale. Refunds are processed after the item is received and verified. For items that arrive broken or defective, submit a Quality Guarantee claim within 45 days.
How long does shipping take?
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Order processing typically takes 1–2 business days (up to 5–7 business days during launches, restocks, US holidays, and promos). Personalized styles take up to 10 business days and are not eligible for expedited shipping. Carriers include UPS, USPS, FedEx, DHL, OnTrac, and Amazon Shipping. Shipping to PO Boxes isn't available.
Is there a warranty?
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A Limited Lifetime Luggage Warranty applies to BÉIS rolling luggage only (Carry-On and Check-In styles) and covers specific defects like broken shells, wheels, and zippers. Bags like this backpack are not covered by that luggage warranty; for manufacturing issues within 45 days, use the Quality Guarantee process on the returns page.
What are the materials?
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The Travel Backpack uses a cotton body with PVC trim and a polyester lining, for structure and durability.
What are the dimensions?
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The Travel Backpack measures 13" W x 19" H x 5.5" D, weighs 1.8 lbs, and has a 22L capacity.
What laptop size fits?
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The padded laptop pocket fits up to a 15-inch laptop.
How do you clean it?
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The backpack is designed for spot cleaning with a gentle cleanser; machine washing is not recommended.
Will it fit under a seat?
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Under‑seat fit depends on the airline and aircraft. In third‑party testing, the bag fit under the seat on JetBlue and Delta but needed the overhead bin on a small regional United flight; the 13" x 19" x 5.5" profile is personal‑item friendly on many carriers, but always check your route’s limits.
How much can it fit?
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The 22L capacity handles a weekend’s worth of essentials. In real‑world testing, it swallowed two small hiking packs, an extra pair of shoes, several outfit changes, and travel necessities — helped by the full‑zip opening and interior compression straps.
Do big bottles fit?
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Two exterior side pockets are designed for bottles, but very large bottles may not fit; a Store Owner answer on the product Q&A recommends up to roughly a 22 oz Hydro Flask, depending on bottle shape.
Travel, Air, or Pro?
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The Travel Backpack is a 22L cotton/PVC build with a 15" laptop pocket — versatile for workdays and short trips. The Air Backpack is lighter nylon (fits 16" laptops) with a slimmer, 18.25" height profile. The Pro Travel Backpack steps up to ballistic nylon, a dedicated 16" tech compartment, security zips, and added exterior access for a more technical, durable carry. Compare by capacity, laptop size, and material to pick the right balance.